LAULAX ONLINE FAQ's
Q: How can I pay for my order?
A: We accept all major debit and credit cards so paying for your order couldn’t be simpler. All payments processed on laulax are dealt with by the secure payment gateway terminal Sage Pay ensuring a safe checkout process for you each and every time.
Q: How do I know which size is right for me?
A: Simple, we have a detailed size guide to help you choose the correct size. Take a look at Laulax Size Guider
Q: Do I need to order the same size that I take in a shoe?
A: Yes, we recommend you select a sock that covers your shoe size. Please see our size guider.
Q: Does my delivery and billing address need to be the same?
A: No. You can select a different delivery address, for instance you may like your new socks to be delivered to your work address or if you are purchasing as a gift to the recipient. Simply select the ‘Ship To Different Address’ option at checkout.
Q: How will I know that you have received my order?
A: You will receive an order confirmation email. This acts as confirmation that your order has been received and all of your order details will be included in this. If you have not received this email please check your ‘Junk Mail’ or ‘Spam’ prior to contacting us.
Q: Where is my order?
A: We aim to dispatch all orders within 24 hours of them being placed. Once your order has been shipped you will receive an email confirmation of your shipping details.
Q: What packaging will my order arrive in?
A: All Laulax socks orders are dispatched in secure packaging to ensure the safe and secure delivery of your new socks. All orders are delivered in a laulax posting box which is secure and discreet.
Q: I am struggling to complete my order on laulax. What should I do?
A: If you are experiencing difficulties with any aspect of the laulax website please get in contact with one of our friendly Customer Service members who will be more than happy to help.
Q: I have forgotten my password. What should I do?
A: If you have forgotten your password don’t worry! You can change it by following the forget password link. Laulax does not have access to your password for your accounts.
Q: How do I use a promotional code?
A: From time to time Laulax will offer its customers exclusive discounts via unique discount codes. To receive updates on the special offers Laualx hosts why not registe to receive updates. Simply type your promotional code at the checkout and your discount will be added to your order. *Please note if an offer code is not used at time of checkout it cannot be redeemed afterwards.
Orders placed before 12 noon will be despatched by the end of the next working day. Orders placed from 12 noon on Friday – Sunday will be despatched by Tuesday latest (if no bank holidays affect these dates). We will advise you via email when your goods are despatched. For standard delivery Laulax will dispatch your order via Royal Mail.
RETURNS AND EXCHANGES
We hope that you are pleased with your purchase that you have ordered from us, but if you do need to return an item to us, you can view our full returns procedure by delivery &return policy
Q: How are refunds credited?
A: Refunds for returned goods will be credited to the card used to pay for the original order through Sage Pay.
Q: How long will it take to receive my refund?
A: Your refund will be processed as quickly as possible. Returns and credits are processed within 10 working days and we will email you to let you know.
Q: Can I return the goods in person to your warehouse?
A: Yes, we accept returned to our warehouse in person.
Q: I am buying the socks as a present, what happens if they need to be exchanged?
A: As long as the socks have not been worn and they are returned in the same condition that they were received in they can be exchanged within 28 days
Q:What are Cookies?
Q: I have forgotten my password. How can I get into my account?
A: If you have forgotten your password click on My Account / Log In at the top of the home page and then click on the 'Forgot your password' link. This will take you to another page and you will need to enter your email address. Once you have submitted this you will get an email to the address that you entered. If you follow the link on this email you can reset your password.
Q: How can I view previous orders I have placed?
A: If you log into your account you can view all of your past orders making it easy to see the sizes and styles you have had in the past. It is also a quick way to reorder your favourites.
Q: How can I subscribe to Laulax Emails?
A: From time to time we like to send our customers exclusive discounts, special offers, behind the scenes news, new product information and other laulax information. To receive this information you need to be subscribed to laulax account. Simply register your details to be up to date on the world of laulax.
Q: My Laulax order isn’t quite right. How can I return my order?
A: Laulax offer all its customers a quick and simple returns policy. To find out how to return your order please check out our Return Policy
Q: I’ve received a faulty product, what happens now?
A: Laulax operates a very thorough and strict quality control process and our socks are produced to the highest of standards and hand checked (this is something we are very proud of!) it is unlikely that you should receive a faulty item. However, of course if this does happen please accept our sincere apologies and contact our Customer Service team as soon as possible. We will ensure that your faulty item can be returned to Laulax and a replacement pair will be dispatched to you.
Q: How do I know if my return has been received?
A: Returns may take up to 14 days to be processed within our warehouse. Once your return has been received you will receive confirmation from our customer service team advising you of the action that we have taken. If you have not received this email after ten working days please contact us
PAYMENT PROTECTION AND SECURITY
Q: Is the Laulax website secure?
A: We have taken every care to ensure the security of the laulax website and follow numerous recommended and compulsory guidelines. All of our payments and associated payment information is handled through SagePay and adopts industry standard security methods such as SSL encryption to protect your personal information.
Q: What does SSL mean, how do I know the website is safe?
A: Laulax uses Secure Socket Layer (SSL) technology. This means your data is encrypted and protected when you send data to Laulax over the Internet. You can tell a site uses and has SSL enabled when you see a padlock at the top of your browser. You will also notice at the location field at the top of the browser it will being with ‘https’ instead of the normal ‘http’ This means you are in secure mode.
Q: Mastercard® Secure Code. What is this?
A: MasterCard SecureCode is an online security system that protects your card against unauthorised use when you shop online. When you shop at participating online stores you will enter your MasterCard® SecureCode password in the same way you would enter your pin at the ATM. It means that only you can use your MasterCard® online. Giving you the same assurances you have when you use your card on the high street. Laulax has no control over Mastercard® Secure Code this process is run by your own bank for your security. Laulax does not have access to your MasterCard® SecureCode password.
FEEDBACK AND REVIEWS
A: It couldn’t be simpler! Select the ‘Leave Feedback’ link which is on every product page and share your Laulax experience. We love hearing from our customers about the products they have bought.
Q: Why can’t I see my review on the website?
A: All reviews can take up to 72 hours to be published. Please keep your reviews relevant and polite. We reserve the right to not publish potentially abusive reviews or reviews that feature offensive language.