EXCHANGES & RETURNS UK
We hope that you are completely happy with your new socks, however, if you aren't, there's no need to worry. Exchanging or returning your order is quick and easy and you have 30 days to do this in.
All online customers have a statutory right to cancel their order at any time up to 7 whole working days after receipt of the goods. Laulax give you 30 days to return your products in.
All goods returned must be in a new unused condition together with all tags and label intact and in a suitable condition to be resold. Please note for hygiene reasons socks are not refundable IF WORN under any circumstances unless a fault is found. NB. If items are found to be faulty after they have been worn, please ensure they are washed before returning.
The cost of return shipping plus all applicable charges will be the customer's responsibility. Return requests will be processed after the returns dept. inspects the condition of the items, please allow 5 working days for credit or refund to be processed. All returned items must contain the order invoice including all your order details and a note explaining the damage and if you would like a replacement or credit.
Please note that international returns postage cost is the customers responsibility. Please use your local postal courier to return your order back Laulax and retain a proof of postage. Once your return has been received a quality control check will be completed and your refund will be issued. Your refund will include the original cost of the item in addition to the cost of the postage you paid to have your order delivered in the first instance.
If you require an exchange on a like for like product simply use contact form to tell us which item you are returning along with the details of the new item you would like. Then send your item(s) back to us in their original condition within 30 days. Once we have received the parcel we will send your new item to you.
The Returns Department, Laulax
Unit 11, Swift Business Center
Keen Road, Cardiff